Tag Archives: Customer service

My Pleasure


My love-affair with Chick-fil-a is well-documented. But beyond those addictive nuggets is the level of customer service. Where do they find these people?!? What they deliver can not be taught.

This morning I stopped more for coffee than anything and was met by Gloria. She had a bright smile and lilting voice that could melt your heart; everyone served after me left smiling. She reminded me of Mandy Moore’s character in A Walk to Remember. Anyway, the speed and service that Chick offers is second to none in the fast food biz and rivals many swanky establishments.

When they say, “it’s my pleasure,” you truly believe that it is.

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Posted by on March 25, 2014 in Family, Reflection, Youth


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The Customer Is Never Right


Or helpful, apparently.

On Monday, I purchased six cupcakes from Harris Teeter (yes I am putting it out there) for my daughter’s birthday. The icing was DISGUSTING; she threw it away. I felt so bad. Normally I would bake myself but we celebrated yesterday- and she had Mom’s homemade carrot cupcakes, yum- so I just picked them up to sing Happy Birthday on the actual day. Anyway…

I went back to HT bakery to provide feedback and was met by a deadpan face from the young lady behind the pastry case. When I didn’t let it go, she suggested I take it up at customer service with a manager; she couldn’t make a change in the process. I understood and thanked her.

Once I was connected with the manager with that section, (who is a baker, I will add) he knew which color I was referencing and shared that they do not make the frosting in-house, but use pre-made crap. But, kind sir, does that the source of my complaint?

He asks me if I have my receipt. I tell him I do not nor was that the reason I brought this to his attention. They were $3.99 for goodness sake! I wanted to provide this feedback to help you improve and because I am certain you will get other complaints. Then this: “You should contact Brill and let them know what you’ve told me.” He had a slight accent and it took me a moment. My response: “Ok, to be clear, you are suggesting that I (not YOU) contact the manufacturer of a product the you use in HT bakery, to tell them that said product is unsatisfactory?…That doesn’t make sense…why would I do that?”

I then collected my son who was growing restless and left resigned to always using Wegman’s bakery even though it’s a twenty-two minute drive.

My son: “Mommy I really liked the pink icing.” He would, he’s four.

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Posted by on February 16, 2013 in Family, Reflection, Youth


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