My love-affair with Chick-fil-a is well-documented. But beyond those addictive nuggets is the level of customer service. Where do they find these people?!? What they deliver can not be taught.

This morning I stopped more for coffee than anything and was met by Gloria. She had a bright smile and lilting voice that could melt your heart; everyone served after me left smiling. She reminded me of Mandy Moore’s character in A Walk to Remember. Anyway, the speed and service that Chick offers is second to none in the fast food biz and rivals many swanky establishments.

When they say, “it’s my pleasure,” you truly believe that it is.